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  Contacting and Communicating with other members : :
01. What are the options available on Nikah.com to initiate contact with other suitable members?
02. How to initiate contact and express interest with suitable partner members?
03. How to write personalized messages?
04. Is sending 'Initiate Contact' predefined message to other desired members free for all?
05. If you had received response to your profile from other member and you view their profile "Accept Contact" and "Reject Contact" would be displayed.
06. After accepting a contact from a partner member, can I have the option to refuse the contact and stop further contacts?
07. Select the members whom you wish to unblock and click on the ‘unblock member’ link located at the bottom of the blocked members list.
08. After blocking a member can I have the option to resume the contact by 'unblocking a member'?
09. Can I Accept a member after rejecting his or her contact?
10. What is the procedure to Accept/Reject a member on Nikah.com?
11. What is the use of Profile Filter in Nikah.com?
12. Is it possible to Initiate Contact with members who have filtered me?
13. What is the use of Request Photo feature and how does it work?
14. Can I write messages to any of the members of Nikah.com individually?
15. Can I write personalized messages to other members free of charge?
16. Can I write messages and receive reply messages from ordinary members who have a free membership?
17. I am a Paid Member, can I receive personalized messages from members who have a free membership?
18. Can I start writing personalized messages to other members directly?
19. What is the use of Mail Box feature?
20. How will I know when I receive a message in the Mail box of Nikah.com?
21. For how long the messages that I received be stored on Nikah.com ?
22. Can I save my messages stored on Nikah.com Mail box for more than the specified time period provided by Nikah.com?
23. Do I have the option to save my messages and edit or send them again later to some other members?
24. I viewed a highly matching and ideally suited profile on Nikah.com. Can Nikah Support Team help me to contact that Member, on my behalf?
25. If I upgrade my free Membership to Paid Membership, can I obtain direct contact details of other Members? What is the procedure to directly communicate with them ?
26. I did not receive any response for my profile. Why?
27. The information what I am looking for is not available in Help Section, what should I do?
 
01. What are the options available on Nikah.com to initiate contact with other suitable members?
 

Nikah.com has devised two methods of allowing its members to initiate contact with the chosen partner members, based on their membership status:

(i)

A free member can able to Initiate contact with his/her desired partner member by clicking on "Initiate Contact" link and selecting one of the pre-defined and pre-set messages through Nikah.com.

   
(ii)

A paid member can able to Initiate contact with his/her desired partner member by sending personalized message and exchange contact details.

 


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02. How to initiate contact and express interest with suitable partner members?
 

To initiate contact and express your interest with other suitable members, first you need to be logged in to Nikah.com. Once you successfully logged in, you may browse the Search options to view your suitable members profile. While viewing detailed profiles, if you come across a desired partner member, click on the Initiate Contact link provided in that profile. If you are a free member, you will be forwarded to a separate page, where you can choose the appropriate pre-set wordings to send to other members and initiate contact with them. If you are a Paid member, then you will be redirected to a separate page, where you can type your own messages along with contact details and send the message to desired members.

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03. How to write personalized messages?
 

After selecting the desired profile, write your own personalized message to that Member in clear and unambiguous words, using polite language, by clicking the “Initiate contact’ link, if no contact has been initiated so far between each other. Similarly you can write personalized messages for accepting the contact, by clicking on the ‘Send Message’ link, if both have accepted each other.

You can also send personalized message through the Mail box: Click on the message that you received from the other member to view the full message and click on the ‘Reply’ link located in the right bottom corner of the message.

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04. Is sending 'Initiate Contact' predefined message to other desired members free for all?
 

Yes. You can send Initiate Contact predefined message for FREE to any number of potential partners. Simply click the 'Initiate Contact' link at the bottom of each profile. By this action, desired potential members will come to know that you are interested in them.

However, you can also send personal messages including contact details to any number of your desired partner members. In our experience it is found that direct communication of writing personal messages to the desired partner members unbelievably enhances your chances of getting a response. But this facility is available only paid members. In your best interest in finding a suitable partner early, you are advised to upgrade your Membership. In addition to this facility, there are a score of other benefits and facilities you can enjoy as a Paid Member.

Please click Why Paid Membership link to know the other facilities and advantages enjoyed by Paid Members

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05. If you had received response to your profile from other member and you view their profile "Accept Contact" and "Reject Contact" would be displayed.
 

If you had received response to your profile from other member and you view their profile "Accept Contact" and "Reject Contact" would be displayed.

By sending "Accept Contact" message you agree to communicate with that member and by sending "Reject Contact" message you refuse to communicate with them

If you like the profile of the other member and would like to pursue the contact then you may click on "Accept Contact". If you are an unpaid member, you may choose the appropriate message at the next page that you would like to send to other member. If you are a Paid member, you can start sending your messages to other member instantly and enquire more details.

If you do not like the profile, you may choose "Reject Contact" and send appropriate message.

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06. After accepting a contact from a partner member, can I have the option to refuse the contact and stop further contacts?
 

There may be instances when after expressing interest once in a member and after getting accepted by the partner member, on second thought, for some important reason, you decide to stop any further communication. In that situation you may use 'Block Member' feature to deny access to the other member in sending further messages. If the other Member tries to communicate with you, Nikah.com will alert such members with a 'Not interested' display.

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07. Select the members whom you wish to unblock and click on the ‘unblock member’ link located at the bottom of the blocked members list.
 

The 'Block Member' link can be found upon opening any message you might have received from that particular member. Click on the Mail Box to select the message and to choose 'Block Member' option.

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08. After blocking a member can I have the option to resume the contact by 'unblocking a member'?
 

Yes. Nikah.com has provision to unblock a member who has been blocked by you from contacting you. A Member can unblock a partner member, as explained below:

(i)

Click on the "Blocked Members" link located under the ‘Communication’ at the Navigation slide.

   
(ii) Select the members whom you wish to unblock and click on the ‘unblock member’ link located at the bottom of the blocked members list.

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09. Can I Accept a member after rejecting his or her contact?
 

Yes, you can accept a member already declined by you. This is possible by opening the concerned Member's profile and on clicking the 'Contact Rejected - Reopen' link. You will now be redirected to 'Accept contact' page. Follow the procedure explained in that page and send 'accept contact' message to that rejected member.

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10. What is the procedure to Accept/Reject a member on Nikah.com?
 

The procedure of Accept or Reject is very simple and more over it is FREE. The steps to be taken are:

 
(i) Login to Nikah.com.
 
(ii) In the opening page of My Nikah, click on the “Awaiting Response” link located below ‘communications’ in the Navigation panel.
 
(iii) In the 'Awaiting Response' page, you will find Members who are awaiting your response.
 
(iv) Click on the Names of the desired Members to view their message and find the Accept or Reject link located below the message.
   
(v) If you want to view their Profile, click on their Profile ID.
   
(vi) Click on either the Accept Contact link or Reject Contact link according to your wish.
 


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11. What is the use of Profile Filter in Nikah.com?
 

In Nikah.com, ‘Profile Filter’ provides you the facility of narrowing your search by filtering and restricting partner members contact on the basis of age, marital status and country of residence.

For example, if you wish to receive response from only members who are aged between 25 to 30, with marital status unmarried and residing in United States, United Kingdom or Canada. Only those members can able to respond to you without warning from Nikah.com. However, members who do not meet your set criteria but initiated contact with you would appear in "Filtered Contacts". You have the option to ignore those members and may not be required to send your acceptance or rejection of contact.

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12. Is it possible to Initiate Contact with members who have filtered me?
 

It is possible for you to Initiate Contact with a Member who has filtered you, since you may still have a chance of being accepted by that Member. Once you initiated contact with other member, your contact would be displayed in “Filtered Contacts” of the other member. The other member has the option to respond to your profile or just ignore. Nikah.com would not alert them to accept / reject your contact, since they already filtered your profile.

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13. What is the use of Request Photo feature and how does it work?
  'Request Photo' feature enables you to request preferred partner members to add photos to their profile, if they have not uploaded their photo or set conditions to show their photo. To be eligible to use this feature, first you should have added your own photo to your profile. Then only you can make use of 'Request Photo' feature.

  For utilizing this facility, login to your My Nikah page and use search options to view the particular member's detailed profile

 

Click on "Request Photo" image, you would be requested to confirm your request. Once you confirmed, your request will be conveyed to the chosen member who will automatically be added to your Photo Request Sent list available in the "Request Photo" section

Similarly, if you receive a photo upload request, that member's Profile ID will be added to your 'Photo Request Received' list and you will also be intimated of that request through email

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14. Can I write messages to any of the members of Nikah.com individually?
 

Yes. As a Paid Member you can write and send personal, private and individual messages. Such personalized message can be sent with 'Initiate Contact', 'Accept Contact' or 'Reject contact' mail.

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15. Can I write personalized messages to other members free of charge?
 

For writing personalized and private messages to other members, you have to upgrade your Membership and become a Paid Member of Nikah.com. In any case, you can always 'Initiate Contact' in any other member of Nikah.com, any number of times, utilizing pre-set messages, free of charge

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16. Can I write messages and receive reply messages from ordinary members who have a free membership?
 

Yes. Irrespective of Membership status in Nikah.com, you as a free Member can send messages to any free member using any one of the predefined messages. Similarly in reply the other free member can also send you reply message either accepting your contact or rejecting your contact through predefined messages. However, for sending personalized and private messages you must be a Paid Member.

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17. I am a Paid Member, can I receive personalized messages from members who have a free membership?
 

Yes. In order to exchange customized messages any one member should have paid membership. As a Paid member, you are eligible to receive personalized messages from members regardless to their membership status.

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18. Can I start writing personalized messages to other members directly?
 

Yes. As a Paid Member, you will be able to write your own personalized messages to other members directly, regardless of their Membership status provided the other member also accepted your contact.

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19. What is the use of Mail Box feature?
 

The Mailbox feature allows you to view messages that are received by you from other members of Nikah.com. Click on the sender's name to view the message sent by the member and to send a reply

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20. How will I know when I receive a message in the Mail box of Nikah.com?
 

Whenever you receive any message from other members, you are alerted by an e-mail sent to your e-mail address registered with Nikah.com.

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21 For how long the messages that I received be stored on Nikah.com ?
 

All messages are stored in Nikah.com for a period of 60 days, after which they are automatically deleted. However, Paid Members enjoy the privilege of storing their messages for a total period of 90 days.

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22. Can I save my messages stored on Nikah.com Mail box for more than the specified time period provided by Nikah.com?
   
 

For saving messages for more than the specified period, you may forward the selected messages to your email address by using our 'send a copy to my email' link located below the left corner of Mail Box list. The messages you selected will be automatically forwarded to your email address registered with Nikah.com.

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23. Do I have the option to save my messages and edit or send them again later to some other members?
   
 

Yes, Paid members have the option to save up to 3 messages in 'Drafts' folder. You can retrieve the saved messages while composing messages to other members by clicking on the 'Drafts' link.

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24. I viewed a highly matching and ideally suited profile on Nikah.com. Can Nikah Support Team help me to contact that Member, on my behalf?
   
 

Nikah.com always strives its best to help its members to find a suitable life partner in all possible ways. But the rules and regulations of Nikah.com do not permit its Customer Care Executive to directly involve in contacting one member on behalf of another member.

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25. If I upgrade my free Membership to Paid Membership, can I obtain direct contact details of other Members? What is the procedure to directly communicate with them ?
   
  Paid Membership of Nikah.com confers on you innumerable benefits and facilities to find a suitable match in the shortest time. One such facility is to allow Paid Members to send personalized and private messages to partner members directly. While communicating with them, you can obtain the contact details from the partner member.
 


Nikah.com, however, will not be able to give you directly the contact details as these personal and private details are not revealed to the Members for reasons of privacy and security.

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26. I did not receive any response for my profile. Why?
 

On an average, around 2% of the profiles are entered with misspelled E-mail address or wrong E-mail address. If you have not received any E-mail from Nikah.com, please Login using your 'E-mail ID' and 'Password' and click on the ‘Change E mail link’ located at left Navigation of ‘My Nikah’ to check and correct the E-mail address. Also,

 
   
(i)

check whether the Email responses are being forwarded to your Junk Mail link in your Email client. Make sure you added @nikah.com in your Address Book, to receive email alerts directly to your email inbox.

 
(ii) check whether you have given a clear self-description.
 
(iii) Try to enter your expectations clearly and completely.
 
(iv) Add your photo to your profile as profiles with photos get a better response.
   
(v) Keep on searching suitable partner profiles and initiate contact with them so that they can view your profile and respond you back.
   
(vi) Login on Nikah.com very often so that your profile listed in top of search results and you receive more responses.
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27. The information what I am looking for is not available in Help Section, what should I do?
  Please Click here to send your query to our Customer Support Officer, who will respond to your query within 24 hours.
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